Show the customer how, in under two minutes
Some answers take five paragraphs and a screenshot, and still come back with "where is that button?". Recording the steps on screen, with your voice, answers the question the first time, and the link drops straight into the ticket reply.
Reply with a link
Record the steps, stop, and the link is already copied. Paste it into the ticket, the chat or an email. Customers watch in the browser without signing up.
Readable as well as watchable
Every recording gets an automatic transcript and captions, so a customer who cannot play sound can still follow, and the steps are searchable text.
Hide what the customer should not see
On the video's page, blur parts of the video such as other customers' data or an internal tool, and in the editor trim anything before and after the answer.
Know if it helped
On Pro, view analytics show whether the customer opened the video and how much of it they watched. Viewers can also react and comment on the video page.
Questions
- Can I reuse an answer for the next customer?
- Yes. A recording is a link; send the same one to anyone with the same question, and find it again later by searching your library. Everyone who opens a shared link is counted together, so when you need to know whether one particular customer watched, send them a recording of their own.
- Does it record the customer's screen?
- No. VeoRec records your own screen, after you press Start and choose what to share in Chrome's dialog.
- What does it cost?
- Every new account gets 7 days of Pro free, no card. When the 7 days end without payment, the account is on Free. The Free plan keeps up to 10 videos (videos in the trash do not count), with recordings of up to 10 minutes in up to 1080p, AI transcripts and automatic titles; free videos carry a small VeoRec badge. If you already have more than 10 videos, nothing is deleted; delete some or upgrade to add new ones. Pro is $7.99 a month or $79 a year: unlimited videos, 200 GB of storage, recordings of up to 10 hours in up to 4K, no branding, view analytics, password-protected links, custom thumbnails, and AI summaries, chapters and translation. Pro and Business can add 100 GB of storage for $5 a month. Business is $24 per user a month (at least 2 users): everything in Pro, plus a team workspace with roles, invites and a shared library, and shared storage (unlimited, fair use: 500 GB per user).